Emergency guidance and sources
If you can make a call, call 911 now. Do not wait for a volunteer.
Agape is not an emergency service, not a dispatch center and not a monitored emergency line. Volunteers may not respond, and Agape itself never contacts 911.
Agape does not write its own medical instructions and does not use AI to decide who gets help. What follows is taken from the sources listed, with their scope.
What the 911 call-taker may ask
- The location of the emergency, including the street address and apartment or room number
- The phone number you are calling from
- What is happening
- Details, such as injuries or symptoms
Follow their instructions and do not hang up until they tell you to. Source: National 911 Program (911.gov, NHTSA)
Call if you can, text if you can’t. Text to 911 works only in some areas; if it is not available you should get an immediate bounce-back message. Source: National 911 Program (911.gov, NHTSA)
Calling for someone in another place
- Calling 911 connects you to the 911 center for where you are, not where the emergency is. With few exceptions, 911 calls cannot be transferred to other towns, cities or states.
- If the emergency is in a different city, county or state from you, the best option is to call the 10-digit emergency number for law enforcement in the community where help is needed. Those numbers are on the local law-enforcement agency’s website.
- Whoever you reach, say at once that the emergency is at another location, then give the exact address, including the city and state.
- Agape cannot route, connect or transfer your call.
Source: National 911 Program (911.gov, NHTSA)
911.gov also notes that apps must not be assumed to have authority to contact 911 for you. Agape never contacts 911; volunteers call as private people. Source: National 911 Program (911.gov, NHTSA)
CPR
- Follow the 911 dispatcher’s instructions. Many 911 centers can give step-by-step CPR instructions over the phone. Source: National 911 Program (911.gov, NHTSA)
- The American Heart Association recommends Hands-Only CPR (no breaths) for bystanders who see a teen or adult suddenly collapse outside a hospital. Source: American Heart Association
- The AHA still recommends CPR with compressions and breaths for infants and children, and for victims of drowning, drug overdose, or people who collapse due to breathing problems. Hands-Only CPR is not the guidance for them; follow the dispatcher. Source: American Heart Association
AED
- As soon as an AED is available, turn it on and follow its voice prompts. Source: American Red Cross
- The Red Cross AED steps are written for adults and for children aged 8 or older who weigh more than 55 pounds. For younger or smaller children, follow the dispatcher and the device’s instructions. Source: American Red Cross
Agape has not verified any AED location, and volunteers’ training is self-reported unless marked as checked.
Sources and review dates
- Calling 911 — National 911 Program (911.gov, NHTSA). Reviewed 2026-10-26. Page last updated 01/24/2023. Reviewed from the Internet Archive copy of 2026-09-07 because 911.gov refuses automated requests.
- Calling 911: Frequently Asked Questions — National 911 Program (911.gov, NHTSA). Reviewed 2026-10-26. Page last updated 03/08/2023. Reviewed from the Internet Archive copy of 2026-09-18 because 911.gov refuses automated requests.
- Text to 911: What You Need to Know — Federal Communications Commission. Reviewed 2026-10-26. Reviewed from the Internet Archive copy of 2026-09-23 because fcc.gov refuses automated requests.
- Hands-Only CPR (videos in English, Spanish and Mandarin) — American Heart Association. Reviewed 2026-10-26. Reviewed from the Internet Archive copy of 2026-10-12 because heart.org refuses automated requests.
- What is CPR? — American Heart Association. Reviewed 2026-10-26. Reviewed from the Internet Archive copy of 2026-10-08.
- CPR Fact Sheet (2025) — American Heart Association. Reviewed 2026-10-26. Reviewed from the Internet Archive copy of 2026-08-04.
- CPR Steps — American Red Cross. Reviewed 2026-10-26. Reviewed from the Internet Archive copy of 2026-10-06.
- Child & Baby CPR Steps — American Red Cross. Reviewed 2026-10-26. Reviewed from the Internet Archive copy of 2026-10-15.
- AED Steps — American Red Cross. Reviewed 2026-10-26. Reviewed from the Internet Archive copy of 2026-10-12.
Coverage
Emergency information on Agape covers the United States only. The emergency number is not chosen from your browser’s language. Outside the United States.