Privacy
We collect as little as we can, show approximate locations in public lists, and delete sensitive details on a short schedule.
Who sees what
| Information | Who can see it |
|---|---|
| Request category, short description, approximate area (about 1 km), timing | Signed-in adult volunteers near the area |
| Exact address or device location, private details, messages | You, the people currently helping you, and moderators handling a report. Each view by someone else is logged and shown to you. |
| Emergency location, callback number and details | The requester (with their private link), volunteers who accept a task on that emergency, and moderators. Never shown in public lists. |
| Volunteer service area | Stored only to about 1 km; never shown to others. |
| Your email | Only you and moderators. |
Location
Agape asks your browser for your location only when you press a button, and reads it once. It never tracks you in the background. A helper’s location is never used as the location of an incident.
Notifications
Push and email notifications never contain addresses, phone numbers or incident details, because lock screens and inbox previews can be seen by others.
How long we keep things
| Emergency precise location, address, callback number, details and messages | Deleted 72 hours after the emergency is closed. The rest of the record (times of milestones) is deleted after 90 days. |
| Ordinary request exact location, private details and messages | Deleted 30 days after the request closes. The rest of the record is deleted after 180 days. |
| Who-viewed-what log | 90 days |
| Keyed hash of your connection’s IP address (used against abuse; the address itself is not stored) | 30 days |
| Notifications | 60 days |
| Moderation audit trail (contains no addresses or incident details) | Kept for accountability |
Records under an open report are kept until moderators finish reviewing it.
What we never do
- No advertising, analytics or tracking scripts.
- No selling or sharing of data.
- No search-engine indexing of requests or profiles.
You can delete your account and its data at any time from your account page.